Many users have reported that while watching a video on a self-hosted video content website an error message saying “ Error loading media: file could not be played” suddenly appears on the screen. As a result, they are unable to watch the video. Most of the time, if you are trying to load a “.mov”, or. “ .wmv” video that doesn’t use the H264 video codec, you might experience the issue. Are you searching for a possible solution to the Error Loading Media: File Could Not Be Played on Chrome issue? Then, keep an eye on the guide and try the solutions to eradicate the error message.
7 Solutions of Error Loading Media: File Could Not Be Played on Chrome Error
Thoroughly check out the under mention section as here we have discussed the top 7 solutions you can try to solve the Error loading media: file could not be played fix the Error loading media: file could not be played issue.
Solution 1: Upgrade Chrome to the Latest Version
This is the first solution, you can try to solve the error.
For PC Users:
If you are a PC user, open Chrome on a new tab. After that, navigate to the top-right corner and click on the Three Dot icon. Instantly, you will see a new window appear on the display. Under here, find and click on the Update Google Chrome option.
After that, the updating process will be started. Wait for a couple of minutes and let the procedure complete. Once done, you have to tap on the Relaunch button.
For Android Users:
If you are an Android user, then open the Play Store first. From there, navigate to the Action Menu. On the next page, click on the My Apps & Games option. Instantly, lots of options will pops-up on the screen. Under here, find and click on the Updates option.
Solution 2: Disable Chrome Extensions ( For Windows Only)
Sometimes, Chrome extensions can lead to the Error Loading Media: File Could Not Be Played on Chrome error. In this circumstance, you have to temporarily disable the Chrome extensions. Here’s the tutorial:
- Launch Google Chrome first. Then, proceed to the top-right corner and click on the icon with three dots. Drop down and expand the More Tools menu.
- Under the More Tool tab, go to the bottom and click on the Extensions option. The next thing that you have to do is to select all the extensions one by one and disable them all.
Exit from the window and reboot your device. Relaunch Google Chrome and see if the Error Loading Media: File Could Not Be Played on Chrome message still appears on the screen or not.
Solution 3: Open Browser in Incognito Mode
Are you still experiencing the Error loading media: file could not be played error? Then we suggest you open your browser in Incognito mode. To do so, launch Google Chrome first. Go to the upper-right panel and click on the three dots icon. Lots of options will occur on the screen. From there, tap on the new Incognito Window.
Alternatively, you can simultaneously press the Shift, Ctrl, and N keys and open the Incognito mode. Open Chrome in the Incognito mode and check if you can watch videos without any hassle or not.
[Note: Bear in mind, Incognito mode not only disables all the extensions, but it also secures your privacy.]
Solution 4: Delete the Cache Data
So, you have already updated Chrome to its latest version as well as opened Chrome in the Incognito mode and still face the same error? Then we advise you to remove the cache data. Keep in mind, the browser stores cache data to reduce the loading time. However, many times, cookies can lead to Error Loading Media: File Could Not Be Played on Chrome. In this situation, we recommend you remove the cache data from the browser.
If you are a Windows User:
First, open Google Chrome and click on the three dots located in the top-right corner. From there, navigate to the More Tools window. Under here, scroll down and click on the Clear Browsing Data option.
Use the drop-down menu and choose the Basic tab. Mark the box, beside the “Cookies and other site data” option. Further, tap on the Cached Images and Files option. Click on the Clear Data option in order to remove Chrome’s cookies cached files.
Wait for a couple of moments and let the method complete. When finished, restart your device. Relaunch Chrome and check the error status.
For Android Users:
The first thing you have to do is to open Google Chrome on your Android device. Move to the top-right corner and click on the Action Menu option. From there, navigate to the Settings section and after that, click on Privacy.
On the next page, go to the bottom and select the Clear Browsing Data option. Further, choose the Basic tab. Use the drop-down menu and set the Time Range to All-time. Mark the dialogue box beside the Cookies and Site Data and Cached Images and Files option. In addition, click on the Clear Data option in order to delete the remaining data.
Solution 5: Reset Chrome Settings to Default ( For Windows Only)
So, you have already applied the above four solutions and none of them bring the required solution for you, right? Then we advise you to reset the Chrome settings to default. Many users find this solution fruitful to them. Here’s how to implement the solution:
- Launch Google Chrome and click on the three-dotted lines.
- Proceed to the Settings tab. Under here, find and tap on the Advanced option in order to expand the drop-down menu.
- A new page will occur on the screen. Here, find and click on the Reset option.
If a confirmation message appears on the display, click on Yes. Wait for Google Chrome to reinitialize. Once done, retreat your device and open Chrome again. Unfortunately, if you are still dealing with the Error Loading Media: File Could Not Be Played on Chrome error, here’s another solution for you.
Solution 6: Disable Hardware Acceleration
Sometimes, disabling the hardware acceleration can bring the required result for you. So, in this step, we will guide you on the ways to disable the hardware acceleration.
- The first thing that you need to do is to open Chrome on a new tab.
- Go to the top-right corner of the screen and click on the Three Dots.
- Instantly, lots of options will pops-up on the screen. From there, find and click on the Settings option. Under Settings, drop down and tap on the Advanced option.
- Then, mark the dialogue box beside the “ Use Hardware Acceleration When Available” option and turn it off.
Close the window as well as reboot your device. See if the Error Loading Media: File Could Not Be Played on Chrome still persists or not.
Solution 7: Use a Different Video Player
Occasionally, you might experience the Error loading media: file could not be played due to an unsupported video format. As said earlier, if you load a “.wmv” video or movie on a JW player, you might have to deal with the error. In this situation, we suggest you use a suitable player that supports these formats. You can also install different extensions and plugins in order to check if the video is supported by the browser.
While watching a video on a self-hosted platform, you might experience the Error Loading Media: File Could Not Be Played on Chrome issue. When it occurs, you will not be able to watch videos. Fortunately, you are not alone as many other users have reported the same error. In this guide, we have come up with the top 7 effective solutions that you can try to fix the issue at the earliest time.